There’s apparently a new way an airline can cause aggravation to its passengers as the one experienced by travelers on a Delta flight to Florida Friday when water from the ceiling trickled to the plane seats causing much discomfort and inconvenience to harassed passengers.
A video was taken and posted online showing a Delta flight passenger on his seat and making futile attempts to shield himself from the dripping water coming from the plane’s ceiling. The passenger used a magazine to cover himself from the water, to no avail. Good thing, the passenger just laughed off the seemingly comical but irritating predicament.
The passenger’s son Tommy McCullough posted the video on social media with the message: “Hey@Delta, be glad my father is such a good sport about sitting in water for a whole flight. Water falling from ceiling onto passengers.”
McCullough told local media that his family was flying from Atlanta on the Delta flight when the plane’s ceiling started leaking. He said about half a dozen other passengers were also soaked by the end of the flight.
To make matters worse, McCullough said that the flight attendants didn’t address the leak until the flight was in its final descent. McCullough said: “They eventually realized how stupid the situation was and just stuffed napkins into the ceiling. It eventually stopped but I mean, we were basically in Fort Myers at that point.”
McCullough tweeted the photo to the airline, and Delta answered: “That is not OK”, and inquired about the flight confirmation number so that it could “get this taken care of and escalated.”
Delta offered the customer a $100 travel voucher.
From leaking water, another Delta partner flight operated by Alitalia which was bound for Rome had passengers struggling with “steaming hot plane” with no air conditioner. Traveler Adam Fertmann also tweeted the experience. The flight from JFK had to be deplaned after two hours of the unbearable condition.
Video posted on social media showed passengers desperately fanning themselves with brochures, safety manuals or anything they can get their hands on. Fertmann also tweeted the video to Delta, but Delta responded: “We have little control over the procedures of our partner airlines. Fertmann, however, said that since he booked his flight with Delta, the airline should share responsibility. Delta insisted that the flight is operated by Alitalia, and they can not address the concern.
Another peeved passenger, Meghan Alexander, tweeted a similar video of the terrible heat inside the plane to Alitalia and said: “How can @alitalia board a flight with no AC? It is 100 degrees on this flight and everyone is going to pass out! Not right.”