A passenger had to be carried off a plane by police and held down with a chokehold after he became aggressive towards a steward (whom he headbutted) on an Easyjet flight yesterday evening in Paris’ Charles De Gaulle airport.
Police had been called in to remove a group of passengers from the flight after the mood had turned sour when they were informed their flight would first be delayed for 2 hours, then 11 hours, and then possibly cancelled.
<blockquote class="twitter-tweet" data-lang="en"><p lang="fr" dir="ltr">Une arrivée avec 2h de retard et un accueil lamentable à bord qui abouti à des débordements de violence traumatisants pour tous les passagers à <a href="https://twitter.com/ParisAeroport?ref_src=twsrc%5Etfw">@ParisAeroport</a>. En termes d’<a href="https://twitter.com/hashtag/experienceclient?src=hash&ref_src=twsrc%5Etfw">#experienceclient</a> qu’en dites vous <a href="https://twitter.com/easyJet?ref_src=twsrc%5Etfw">@easyJet</a> ? <a href="https://twitter.com/hashtag/clients?src=hash&ref_src=twsrc%5Etfw">#clients</a> <a href="https://twitter.com/hashtag/scandale?src=hash&ref_src=twsrc%5Etfw">#scandale</a> <a href="https://t.co/MC6jGUwGHy">pic.twitter.com/MC6jGUwGHy</a></p>— Emma (@EmmaDrss) <a href="https://twitter.com/EmmaDrss/status/1012840932536999937?ref_src=twsrc%5Etfw">June 29, 2018</a></blockquote>
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The caption to the video, in French, reads: “An arrival with a 2 hours of delay and a lamentable reception on board that resulted in traumatic abuses for all passengers to Paris Airport. In terms of client experience client what do you say Easyjet?”
Easyjet, one of the low-cost airlines competing for European airspace with Irish rival Ryanair, responded with a statement: “EasyJet is aware of this disruptive passenger incident onboard prior to take off which was extremely distressing for the crew and passengers onboard. The police were called to assist the crew in dealing with the incident and arrested the passenger. We will not tolerate threatening or violent behaviour towards our crew and will be pushing for prosecution.”
“We are doing all possible to support the crew members who were subject to this unacceptable behaviour. The safety and wellbeing of our passengers and crew is easyJet's highest priority.”
The onboard stress on the flight which was on its way to the Spanish island of Mallorca resulted after French air traffic controllers threatened to start another uncontrollable strike over European skies.
Both low-cost companies Ryanair and Easyjet have launched official complaints against the repeated strikes of the French Air Traffic Controllers at the European Commission as those affect 65% of all European holiday routes.
Just last weekend, air traffic controllers in Marseille (south of France) walked out for a two-day period which resulted in EasyJet cancelling more than 200 flights.