United Airlines kicked off a bride and groom headed to Costa Rica for their wedding on Saturday afternoon.
The unfortunate incident took place on United Airlines Flight 1737 which was headed from Houston (IAH) to Liberia, Costa Rica (LIR).
The newly wedded couple, along with their friends, were flying from Salt Lake City and had a layover at George Bush Intercontinental Airport.
The groom who was identified as Michael Hohl, said he and his fiancé, Amber Maxwell, were the last to board the plane. Hohl revealed that they noticed a man was spread across their row napping when they approached their seats, 24 B and C.
They decided not to wake the sleeping man and as a result, they opted to sit three rows up in seats 21 B and C. They revealed that they didn't think it would matter because the flight was half full of multiple empty rows. United considers Row 21 in a Boeing 737-800 to be economy plus.
Shortly after the couple occupied the seats, a flight attendant approached and asked if they were in their ticketed seats. The couple explained they weren't and asked if they could get an upgrade, but instead they were told they needed to return to their assigned seats.
Shortly after they complied with the flight attendant's demand, a U.S. Marshall came onto the plane and asked them to get off. Fortunately, the couple cooperated and got off the plane without incident, but they still don't understand why.
Hohl revealed that they were accused of being disorderly and a hazard to the rest of the flight, to the safety of the other customers.
A statement from United Airlines claimed that the couple tried to sit in an upgraded seat repeatedly and they wouldn't follow crew instructions. Unfortunately, they were rebooked for another flight the next morning.
Hohl revealed that won’t be flying United again as he described the situation to be very strange, adding that customer service and the airlines has deteriorated. Hohl’s wedding is still planned for Thursday despite the flight delay caused by United Airlines. The same airline that made headlines after a doctor was violently dragged off a flight.