In yet another high-profile data breach, customers of Sears department stores and Delta Air Lines have had their payment info exposed. According to the department store chain Sears Holding Corp and Delta Air Lines Inc, the companies said some of their customer payment information may have been exposed in a cybersecurity breach.
The companies say the breach took place at a software service provider called [ 24]7.ai. and were notified mid-March of the incident which led to unauthorized access to credit card information of around 100,000 customers. According to the technology firm which provides online support services for several companies, a cybersecurity incident affected online customer payment information of its clients.
Company officials said the incident took place on or after September 26, 3027 and was resolved by October 12. Delta issued a statement regarding the breach saying, "Last week, on March 28, Delta was notified by 7.ai, a company that provides online chat services for Delta and many other companies, that 7.ai had been involved in a cyber incident."
The statement went on to say, "It is our understanding that the incident occurred at 7.ai from Sept. 26 to Oct. 12, 2017, and that during this time certain customer payment information for 7.ai clients, including Delta, may have been accessed – but no other customer personal information, such as passport, government ID, security or SkyMiles information was impacted."
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"Upon being notified of 7.ai's incident, Delta immediately began working with 7.ai to understand any potential impact the incident had on Delta customers, delta.com, or any Delta computer system. We also engaged federal law enforcement and forensic teams, and have confirmed that the incident was resolved by 7.ai last October."
"At this point, even though only a small subset of our customers would have been exposed, we cannot say definitively whether any of our customers' information was actually accessed or subsequently compromised," the statement said. Delta is working with its clients to determine if any of their customer information was compromised by the breach.
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